melbe Privacy Policy

Introduction

melbe ("we", "our", "platform") provides a safe and reliable online casino and betting experience for players in Bangladesh. This privacy policy describes how we collect, use, store, and protect your personal information. By using the melbe website or services, you are considered to have agreed to the terms of this policy.

If you have any questions about our privacy policy, please contact our support team.

1. Information We Collect

When you register and use services on melbe, we may collect the following types of information:

1.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Financial transaction information, such as details of your bKash, Nagad, Rocket, or Upay account
• Gaming preferences and account settings

1.2 Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Logs of your activity on the website (login times, pages visited, game play history)
• Information collected through cookies and similar tracking technologies
• Transaction history and financial activity

1.3 Information Received from Third Parties

• Information from identity verification service providers
• Transaction confirmation information from payment processors
• Verification information from fraud prevention agencies

2. Purposes for Using Your Information

We use the information we collect from you for the following purposes:

2.1 Account Management and Service Delivery

• Creating and managing your account
• Processing transactions and completing deposits and withdrawals
• Managing bonuses and promotional offers
• Confirming age verification for users 21 and over

2.2 Security and Legal Compliance

• Prevention of fraud and money laundering
• Compliance with Anti-Money Laundering (AML) regulations
• Ensuring responsible gaming and identifying problematic gaming behaviour
• Meeting legal obligations

2.3 Service Improvement and Communication

• Improving the quality of our platform and services
• Providing technical support and customer service
• Sending important updates and notifications
• Creating a personalised experience based on your preferences

3. Information Sharing and Third Parties

melbe never sells your personal information. However, information may be shared on a limited basis in the following circumstances:

• Payment Processors: Payment services such as bKash, Nagad, Rocket, Upay, and bank transfers receive the information necessary to securely complete transactions.
• Identity Verification Services: Trusted third-party services are used for age and identity verification.
• Technology Partners: Game providers (such as Pragmatic Play, JILI, PG Soft, Spribe, Ezugi) receive only the information necessary for gaming services.
• Legal Requirements: Information may be disclosed in response to a court order or a lawful request from a legal authority.
• Fraud Prevention: Information may be shared with relevant agencies to prevent cybercrime or financial fraud.

All third parties are bound to uphold our privacy standards and may only use your information for the specified purpose.

4. Cookies and Tracking Technologies

melbe uses cookies to ensure the smooth operation of the website and to improve your experience. We use the following types of cookies:

4.1 Essential Cookies

These cookies are essential for the basic functioning of the website — maintaining login sessions, security verification, and saving your preferences. Disabling these cookies may cause the website to not function properly.

4.2 Analytics Cookies

These cookies help us understand how users are using our platform, which helps us improve the quality of our services. The information collected is completely anonymous.

4.3 Managing Cookies

You can control or delete cookies from your browser settings. However, disabling certain cookies may limit some features of the platform.

5. Data Protection and Security

Protecting your information is our highest priority. melbe takes the following technical and organisational measures:

• SSL/TLS Encryption: All data transmission between you and our servers is protected by 256-bit SSL encryption.
• Data Encryption: Stored sensitive information is secured using advanced encryption methods.
• Access Controls: Only authorised staff can access your information for specific, necessary purposes.
• Security Audits: Regular system security tests and vulnerability assessments are conducted.
• Firewall and DDoS Protection: Advanced firewall and cyber attack prevention measures are active.

While we ensure the highest level of protection, it is not possible to guarantee complete security on the internet. In the event of any security incident, we will notify you as quickly as possible.

6. Data Retention Period

We retain your information only for as long as necessary. In determining the retention period, we consider the following:

• All account information is retained for as long as your account remains active.
• After an account is closed, information required to meet legal obligations is kept for a specified period.
• Financial transaction records are retained for the period required under Anti-Money Laundering regulations.
• Information related to responsible gaming may be retained for long-term protection purposes.

7. Your Rights

As a melbe user, you have the following rights over your own information:

7.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of the information we have stored.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected. Many details can be updated directly from your account settings.

7.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal information. However, some information is required to be retained due to legal obligations.

7.4 Right to Object to Processing

You may object to marketing communications or other specific types of data processing. We will handle such requests in a timely manner.

7.5 Exercising Your Rights

To exercise any of the above rights, please contact us via our 24/7 live chat support or by email. We will handle verified requests within the specified timeframe.

8. Privacy of Minors

melbe's services are for users aged 21 and over only. We do not knowingly collect personal information from any minor. If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information.

If you believe a minor has created an account on our platform, please contact us.

9. International Data Transfers

To provide our services, your information may sometimes be processed or stored on servers located outside Bangladesh. In such cases, we ensure that:

• Data transfers are conducted in accordance with international data protection standards.
• The same level of protection is in place at the destination.
• The privacy of your information is maintained throughout.

10. Policy Changes and Updates

We may update this privacy policy from time to time. For any significant changes, we will:

• Publish an update notice on the website.
• Notify registered users by email.
• Change the "Last Updated" date at the top of the page.

Continued use of the platform after any changes will be considered as your agreement to the updated policy. We therefore recommend reviewing this policy regularly.

11. Responsible Gaming and Data Protection

melbe supports responsible gaming principles. Information related to responsible gaming, such as deposit limits, loss limits, or self-exclusion settings, is handled with special care. This information is used solely for the purpose of player protection and is not used for any marketing activity.

For more information, visit our Responsible Gaming page.

12. Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact us. Our dedicated support team is ready to assist in English 24/7.

We aim to resolve all privacy-related requests as quickly as possible — generally within 30 business days.