melbe Responsible Gambling —
Your safety is our priority
Keep gambling within the bounds of entertainment. melbe believes that responsible gambling is the core foundation of a happy and safe online experience.
At melbe, we believe that online betting should be enjoyed purely for entertainment. Responsible gambling means enjoying the game while staying in control of your budget, your time, and your state of mind. We place the highest importance on the safety and wellbeing of every one of our users. On this page you will learn how to bet responsibly, which signs to watch out for, and what protective tools melbe provides for you.
melbe services are available only to those aged 21 and above. Access by minors is strictly prohibited and we enforce this through an age verification process. If anyone in your household is underage, please keep your account details private and ensure your devices are secured.
Our Protection Tools
Deposit Limit
You can set your own maximum daily, weekly, or monthly deposit limit. Once set, the limit takes effect immediately. If you wish to increase a limit, a specified waiting period must pass first.
Time-Out Feature
If you feel you need a break, apply for a temporary pause of anywhere from 24 hours up to a maximum of 6 weeks. During this period, logging in or placing bets on your account will not be possible.
Self-Exclusion
Choose self-exclusion for long-term protection — options range from 3 months up to permanently closing your account. Once this step is taken, reactivating the account is not straightforward.
Betting History Review
By logging into your account, you can view your complete betting and deposit history at any time. Understanding your own spending patterns is the first step in responsible gambling.
24/7 Support Team
Our Bengali-language live chat support team is available seven days a week, twenty-four hours a day. Talk to us about any concerns related to responsible gambling.
Protection for Minors
For ages 21+ only. Age is verified at the time of account creation. Use a PIN or password on your device and never share your login details with anyone.
Recognise the Warning Signs of a Problem
An important part of responsible gambling is being able to identify warning signs within yourself. If any of the signs below appear in your behaviour, you should take a break or seek help immediately:
- Repeatedly continuing to bet in order to recover lost money ("chasing losses")
- Being unable or unwilling to stop betting
- Hiding betting expenses from family or friends
- Spending money meant for essential expenses (rent, food, bills) on betting
- Feeling restless or irritable when not betting
- Continuously increasing the amount you bet to feel the same excitement
- Betting affecting your work, studies, or relationships
These signs can indicate a gambling addiction. This is not a weakness — it is a health issue that can be addressed. Please get in touch with our support team.
How to Use the Protection Tools
Log In to Your Account
Log in to your account on melbe and go to the "Account Settings" section. All responsible gambling tools can be found there.
Select a Limit or Time-Out
Choose your preferred deposit limit, session time, or time-out duration. The system will apply it immediately.
Get Help for Self-Exclusion
If you want self-exclusion, let our support team know via live chat or email. We will act promptly.
Seek Professional Help When Needed
Consult a mental health professional to overcome a gambling addiction. Doing so is a sign of courage.
💳 Deposit Limit — Details
melbe gives you the option to set three types of deposit limits:
- Daily limit — the maximum amount you deposit each day
- Weekly limit — the total limit for each week
- Monthly limit — control over your total budget for the month
Reducing a limit takes effect immediately; a 72-hour waiting period applies when increasing a limit.
🔒 Self-Exclusion — Details
Self-exclusion is a firm step that keeps you away from the platform for a set period or permanently:
- Short-term: 3 months or 6 months
- Long-term: 1 year or 5 years
- Permanent: account closed forever
Promotional emails and communications will be stopped during the exclusion period.
Age Rules Are Strictly Enforced
On melbe, only those aged 21 and above may register and bet. Age verification is mandatory during the account creation process. We have taken both technical and administrative measures to prevent access by minors. If there are underage members in your home, please take the following steps:
🔑 Password Protection
Never share your melbe account password with anyone. Use a strong password and change it regularly.
📱 Lock Your Device
Use a screen lock on your mobile or computer. Turn off "auto-fill" and saved passwords in your browser.
Core Principles of Responsible Gambling
🎯 Play for Entertainment
Always bet for entertainment purposes, not as a source of income. Every bet is a cost of entertainment — keep that in mind when you play.
💵 Set a Budget
Decide how much you are willing to spend before you start playing. Once you reach that limit, stop — regardless of the situation.
⏱️ Keep Your Time Limited
Do not bet for long stretches at a time. Set a fixed session duration and take regular breaks — a fresh mind leads to better decisions.
😔 Avoid Betting When You Are Feeling Down
Avoid betting when you are under stress, anxious, tired, or feeling low. Decisions made in an emotional state are often harmful.
Responsible gambling is not simply a matter of following rules — it is a mindset. melbe wants you to finish every session feeling satisfied, not regretful. Our platform has been designed so that you are always in control.
Support and Contact
We Are Here for You
If you feel that betting is having a negative impact on your life, please contact us immediately. Our trained support staff in the responsible gambling department will help you take the right steps.
All requests related to responsible gambling are handled with complete confidentiality. Your information will never be shared with any third party.
Enjoy melbe Safely
Play responsibly and enter our world of cricket, slots, and casino games. If you have questions, read the FAQ or log in directly.